At DL Packaging, we only deliver a packaging machine when it operates flawlessly. We thoroughly test each machine before it is transported to the customer. We install the machine on-site and provide thorough and careful training to the employees who will operate it. However, as with any machine, issues or defects may arise with a DL Packaging packaging machine.
When you contact us about a problem with a machine, our service department will assist you. This assistance can be provided over the phone or via video conferencing. In many cases, we can troubleshoot and resolve the issue together. Our technical team can often remotely log in to the Siemens control system of the packaging machine to perform updates or address problems without the need for an on-site service technician.
If the problem cannot be resolved over the phone or remotely, one of our service technicians will visit the customer to assess the situation and resolve the issue. We provide this service worldwide, whether the machine is located in Breda or in Malaysia!